If you forgot your password fill in the e-mail address you used when you created your individual Gemini account and then click on “Recover password” button. Check your e-mail after a few minutes. If this e-mail was previously used to create a Gemini account, you will receive a link to a another webpage and there you will be able to change your password in a secure manner. The link you receive in your e-mail for changing the password is valid for 24 hours. If you do not complete the process in this period of time, you have to though the process again.
If you cannot remember the e-mail used for creating your administrative Gemini account, please send us an e-mail at firstname.lastname@example.org with details about your organization (name of the organization, address, VAT number, USB Dongle that your own) and we will do our best to help you recover your account.
If you never created an individual account with Gemini, or if you used another e-mail address, you will not receive any message on the e-mail mentioned in the process described above.